How to cancel Norton
You cancel a Norton subscription you bought from Norton by stopping its automatic renewal in your Norton account. Sign in, open the My Subscriptions tab on the My Account page, and click Cancel Subscription Renewal or Manage Renewal under the subscription.
These steps come from Norton's help page, Stop your Norton subscription from automatically renewing, checked November 10, 2026. They apply to Norton 360 and other plans you bought directly from Norton.
Cancel on the website
- Sign in to your Norton account.
- On the My Account page, select the My Subscriptions tab.
- Find the subscription and click Cancel Subscription Renewal or Manage Renewal.
- Next to Plan Renewal, click Unsubscribe.
- Select a reason and click Next. Norton may show offers to keep your subscription.
- To go ahead, click No thanks, cancel my subscription, then click Next.
A confirmation message appears. Norton says the change typically takes a few hours, and it can take up to 24 hours to show in your account.
Cancel on iPhone, iPad or Android
If you bought Norton inside the app, the app store bills you. Norton's page on in-app purchases says you can cancel or change those subscriptions only in the Apple App Store, Google Play Store or Microsoft Store.
For the steps, see Apple's page about canceling a subscription from Apple, Google's page on canceling a subscription on Google Play, or our guide to canceling subscriptions on iPhone and Android.
Norton also notes that uninstalling the Norton app doesn't cancel the subscription. You still need to cancel it in the store.
If someone else bills you
Norton's cancellation and refund policy says that if you bought Norton through a third party, such as an app store, service provider, retailer or other reseller, different cancellation and refund terms may apply. Check the terms you got when you bought it, and contact the company that bills you.
What happens after you cancel
Your subscription keeps working through the end of the term you've already paid for. After that, Norton says it ends and won't renew. You may lose any benefits that come with automatic renewal.
Canceling renewal doesn't refund a charge you've already paid. For that, Norton's renewal page says to contact Norton's Member Services & Support.
Norton's product page didn't load for us when we checked, so we haven't listed prices yet. See Norton's prices.
From Norton's own page, US, checked November 10, 2026. Price tracker
Common questions
Can I get a refund from Norton?
Norton's refund policy gives a full refund on annual subscriptions if you ask within 60 days of being charged, both for the first purchase and for each later yearly renewal. Monthly subscriptions get a full refund only on the first purchase, within 14 days. Later monthly charges aren't eligible. Some purchases billed by a third party aren't eligible for a refund from Norton, and others follow the seller's own terms.
How do I ask Norton for a refund?
Contact Norton's support team. Norton says you'll need your order number, product serial number or product key, and support will verify your account. The refund goes back to your original payment method, and requests are usually handled within a few days. Norton's policy also says you must uninstall and delete the software from your devices after you get a refund.
How do I cancel a Norton trial from an app store?
If you started the trial through an app store, Norton says you must cancel the subscription in that store before the trial ends to avoid any charge. Use the Apple, Google or Microsoft Store steps above.
Does uninstalling Norton cancel my subscription?
No. Norton says uninstalling the app doesn't cancel an app store subscription. For a plan bought from Norton, you stop renewal in your Norton account with the steps above.