How to cancel Netflix

Netflix's own cancel help page says the Manage your membership page is the only way to cancel. Signing out or deleting the Netflix app doesn't cancel it, and you'll keep getting charged.

Cancel on the website

These are the steps from Netflix's help page, checked November 10, 2026:

1. Go to the Manage your membership page. Sign in if you're asked to.
2. Select Cancel.
3. Under Cancel, select Finish Cancellation.

Netflix then sends a confirmation email to the address on your account. Keep it until your last billing period ends, in case you need to show when you canceled.

What if there's no cancel option?

If you don't see a cancel option, a payment partner bills you instead of Netflix, so you cancel through that partner. Netflix's help page says the Membership section of your Account page shows either instructions or the partner's contact details.

Netflix can also come as part of another company's package. If you're moving to a package that includes Netflix, the help page says you don't need to cancel. You link your existing account to the package instead, and you keep your preferences, downloads and My List.

What happens after you cancel

Your Netflix access doesn't stop the moment you cancel. According to Netflix's help page:

• You won't be charged again unless you restart your membership.
• If you cancel partway through a billing period, you can keep watching until that period ends.
• If your account is on hold, it closes as soon as you cancel.
• If you have a gift card or promotional balance, you can keep using Netflix until it runs out.
• Netflix keeps your viewing activity, recommendations, ratings, account details, gameplay history and game saves for 24 months after your account closes. If you restart within that time, they're still there.

The help page also suggests that after you cancel, you change your password and choose Sign out of all devices. That stops anyone else who had your login from restarting the membership.

Can you pause instead of canceling?

Netflix lets you pause your membership for one month instead of canceling. The help page says you can extend a pause, but only up to three months in total. Pausing isn't available on the Basic plan or with some payment methods, including Direct Debit, gift cards and some partner payments. To pause, go to the Cancel Membership page and select Pause for 1 Month. You can keep watching until your next billing date. To end a pause early, select Unpause Now on your Account page; you're charged right away and your billing date resets.

If you only want a break for a big show's next season, a pause saves you from setting everything up again. If you want to stop paying for good, cancel.

Keeping track of what's left

Common questions