How to cancel Microsoft 365
If you bought Microsoft 365 from Microsoft, you cancel it on your Microsoft account page at account.microsoft.com/services/microsoft365. Sign in with the account you bought it with, select Cancel subscription (it may say Upgrade or Cancel), then choose I don't want my subscription.
These steps come from Microsoft's help page, How to cancel a Microsoft 365 subscription, checked November 10, 2026. They cover subscriptions you bought from Microsoft.
Cancel on the website
- Go to account.microsoft.com/services/microsoft365 and sign in with the Microsoft account you used to buy the subscription.
- Select Cancel subscription. The button may say Upgrade or Cancel instead.
- Read the Please review section at the top of the cancel page. Microsoft may list cheaper options there.
- Choose I don't want my subscription to cancel. (I want to keep my benefits keeps it.)
If you see a Turn on recurring billing link instead of a cancel option, your subscription is already set to end on the date shown and won't renew. Microsoft says you can keep using it until then, and you don't need to do anything else.
Cancel on iPhone, iPad or Android
If you bought Microsoft 365 in the Apple App Store or Google Play, the store bills you, so you cancel there. Microsoft's page says to contact Google Play or Apple for cancellation or refunds.
The steps are on Apple's page about canceling a subscription from Apple and Google's page on canceling a subscription on Google Play. We also walk through both in how to cancel subscriptions on iPhone and Android.
If someone else bills you
If you bought Microsoft 365 from another retailer, such as Amazon, Microsoft says to contact that retailer directly for subscription and billing changes.
What happens after you cancel
Your storage drops back to the free amounts. Microsoft's page lists 5 GB of cloud storage, shared by OneDrive and Outlook.com attachments, plus 15 GB for Outlook.com email. If you cancel a Family or Premium plan, the people you shared it with lose their extra storage too.
If you're over the free limit, Microsoft says you can't upload, edit or sync new OneDrive files, and you can't send or receive Outlook.com email. After six months, your OneDrive and its files may be deleted. If you keep more than 5 GB in OneDrive, download or move what you need before the subscription ends.
On refunds, Microsoft says not every cancellation is refunded. For a subscription bought from Microsoft, you cancel first, and then you can check whether you're eligible.
If you mostly use Word, Excel and PowerPoint on one computer, Microsoft also sells Office Home 2024 as a one-time purchase. It was $179.99 for one PC or Mac on Microsoft's compare page, checked November 10, 2026.
- Personal (1 person): $9.99 a month (first month $6.99, limited-time offer)
- Personal (1 person): $99.99 a year (first year $69.99, limited-time offer)
- Family (up to 6 people): $12.99 a month
- Family (up to 6 people): $129.99 a year
- Premium: $19.99 a month (first month $13.99, limited-time offer)
- Premium: $199.99 a year (first year $139.99, limited-time offer)
From Microsoft 365's own page, US, checked November 10, 2026. Price tracker
Common questions
How do I cancel a Microsoft 365 free trial?
Sign in at account.microsoft.com/services with the Microsoft account tied to the trial and select Cancel under Microsoft 365. Microsoft's page on canceling a free trial says you can cancel within 30 days of signing up and you won't be charged. If there's no Cancel link and you see Turn on recurring billing, or Paid with shows None, the trial simply ends on its expiry date.
What happens to my documents when a trial ends?
Microsoft says Office eventually runs in View Only mode and shows Unlicensed Product notifications. You can still open and print your documents, but you can't edit them or create new ones. You also lose the services that came with the subscription, such as extra OneDrive storage, and so does anyone you shared the trial with.
Why don't I see a cancel button?
If you see Turn on recurring billing instead, the subscription is already set to expire and won't renew. If you bought it through Apple, Google or another retailer, it won't cancel from your Microsoft account; you cancel with whoever bills you. Check that you're signed in with the Microsoft account you used to buy it.
Will I get a refund?
Not always. Microsoft's page says not all cancellations are refunded, and that you need to cancel a Microsoft-purchased subscription before you can check refund eligibility. For App Store or Google Play purchases, refunds go through Apple or Google.