How to cancel Dropbox
You cancel an individual Dropbox plan on dropbox.com: click your avatar in the bottom-left corner, click Manage account, then click Cancel plan at the bottom of the page. If you bought Dropbox on your phone or tablet, you cancel in that device's app store instead.
You cancel an individual Dropbox plan, such as Plus, from your account settings on dropbox.com. If you paid through the App Store or Google Play, the cancel button won't be on the website, and you cancel through the store instead.
Cancel on the website
These steps are from Dropbox's help article How to cancel or change an individual Dropbox subscription:
- Log in to dropbox.com.
- Click your avatar in the bottom-left corner.
- Click Manage account.
- Click Cancel plan at the bottom of the page.
- Select a reason for canceling.
- Click Continue canceling or Confirm change, and follow the prompts.
Dropbox sends you a confirmation email. If you don't see Cancel plan, Dropbox says you may have bought the plan on a mobile device, so you need to cancel through that device's app store.
Cancel on iPhone, iPad or Android
If you bought Dropbox or started a trial in the app on your phone, Apple or Google bills you, so you cancel with them. Dropbox's page on canceling a subscription bought on a mobile device covers both:
- iPhone or iPad: open Settings, tap your name, tap Subscriptions, choose Dropbox, then tap Cancel Subscription. Apple's own steps are on Cancel a subscription from Apple.
- Android: in the Dropbox app, tap the Account tab, tap Manage your subscription, tap How to cancel, tap Cancel plan, then tap Cancel subscription. Google sends a confirmation to your Google account's email. Google's steps are on Cancel, pause, or change a subscription on Google Play.
We also walk through both stores in how to cancel subscriptions on iPhone and Android.
What happens after you cancel
Your account changes to the free Dropbox Basic plan at the end of your current billing cycle, and you won't be charged again. Dropbox notes the change may not show right away.
Basic includes 2 GB of storage. Your files stay in your account, but if you're over 2 GB, Dropbox says you may not be able to sync, upload, share, move or preview files and folders. If you stay over the limit, Dropbox may delete files you own. So before your plan ends, download what you want to keep or clear space until you're under 2 GB.
- Plus: $11.99 a month (billed monthly)
- Plus: $9.99 a month (billed yearly)
From Dropbox's own page, US, checked November 10, 2026. Price tracker
Common questions
Does deleting the Dropbox app cancel my plan?
No. Dropbox says deleting the app or letting your card expire doesn't cancel your plan. If charges continue after your card expires, Dropbox suggests checking with your bank, since banks sometimes move payments to a new card.
How do I know the cancellation worked?
Look for an email from no-reply@dropbox.com with the subject "Dropbox Plan will not renew." You can also check your Billing settings for a notice titled "Plan downgrade scheduled."
What happens if I cancel during a free trial?
Dropbox's mobile cancel page says your account goes back to Dropbox Basic, the free plan, at the end of your billing cycle or trial. If you started the trial in the app on your phone, cancel it through the App Store or Google Play.
Can I cancel Dropbox by mail?
Yes, but Dropbox recommends canceling online if your renewal is soon. Mailed letters take longer to process, and charges made before your letter is processed aren't refunded. In the US, Canada or Mexico, the address is Dropbox, Inc., P.O. Box 77767, San Francisco, CA 94107. Include your name, account email and payment method.